We offer flat rate shipping across all neons - standard shipping is 8-12 business days and express shipping is 5-7 business days. This does not include build time
Once your sign is built and shipped, we will send you your tracking number.
Please note these are estimated delivery times only that are based on our usual delivery times, therefore we cannot guarantee delivery dates.
We measure our neons size by the longest length of the sign. This is because different fonts have different styles which affects the height of the neon. We cannot state an exact Length x Width size as this is situational based on the font chosen.
How are neons installed?
Our LED Neon signs are mounted on high quality, clear acrylic backboards. Backboards feature pre-drilled holes and are ready for mounting right out of the box - simply hang your sign like a frame. All you need is an outlet to plug your sign is ready to shine!
How do neon signs work?
Our neons are made from LED Neon Flex Tube. Depending on the neon, it will either come with a USB power plug or a wall outlet plug suitable for your location. USB plugs have a cord length of roughly 3m and wall outlet plugs have a cord length of roughly 5m. If you opted for a custom neon, a remote can be included that feature an on/off button, dimming, flashing/party modes and a turn off timer. Custom USB neons don't come with a remote, however a dimmer button can be included.
Can I combine colours on one neon?
Every letter can be a different colour if you'd like at no extra cost! Please contact us before placing an order to confirm your desired design or include a note to us with your order.
Do you include warranty?
All custom neons come free with 12 month manufacturers defect/fault warranty. 24 months warranty can also be purchased for an additional cost. If you have purchased a custom neon, we cannot accept returns as they are custom made to your order specifications. If your neon arrives faulty, we will replace it for you.
Looking for something more custom?
If our catalog of neons or online builder doesn't satisfy your dream neon needs, please submit an enquiry through our form and one of our designers will be in touch asap! We can fulfill almost any neon design such as re-creating images, combining colours/fonts, different coloured backboards and more.
If you need to discuss the design of your neon, please fill out our enquiry form here. One of our designers will be in touch within 24 hours!